Open Technology Group can provide program management, technical and operations support services to your organization related to telecom. We provide support staff to perform a variety of telecom duties that include but not limited to:
Processing telecom service orders related to Verizon, AT&T, etc.
Audit and billing reconciliation.
Conducting surveys of end users, telecom vendors, etc.
Feasibility studies for network/system upgrades, etc.
Network/systems analysis and design.
Planning of new voice and/or data services.
Maintenance of government electronic directory listings.
Implementation of new services for customers.
For example, a more detailed explanation of our telecom support services in the area of audit and billing reconciliation includes:
Establishing and maintaining an inventory system.
Receipt and logging of bills (this process will need to be defined, i.e., who receives the bills initially and where they go from that point).
Scanning and recording of bills.
Reviewing and analyzing – This is the most important aspect. This is where charges are reviewed and confirmed for accuracy of payment. An initial and thorough analysis should be performed for all charges.
Allocating all charges to proper accounts.
Processing all bills for payment.
Recording, tracking, and archiving of all payment history and data.
Establishing a dispute inquiry and resolution procedure (entire process, including refunds and credits).
o find out more about how Open Technology Group can solve your professional services needs, call our corporate headquarters at (301) 588-1600 or send us an e-mail.