Infrastructure Support

Open Technology Group can provide infrastructure support services to your organization including but not limited to the following:

• Microsoft Active Directory administration
• Microsoft Exchange administration
• Help desk support
• PCs and servers support
• LAN/WAN devices support
• LAN/WAN troubleshooting
• Computer peripherals and related systems maintenance
• Personal digital assistants (PDA’s) support
• Policies and procedures
• Software images administration
• Software distribution
• Automated imaging
• Software guidance
• Anti-virus software management
• Data back-up/Restoration management
• New hardware/software administration
• IT hardware/software registration
• Warranty tracking/management
• PCs/Peripherals configuration
• Laboratory test environment maintenance
• Annual IT equipment inventory