GCN Shares OTG’s Ideas about Applying Agile Methodology to the Help Desk

Posted on August 09, 2016 in OTG in the News

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How Agile is Your Help Desk?

GCN, August 9, 2016

Industry Insight: With an agile IT help desk, Government agencies can can eliminate gaps in communication, reduce response times, cut waste, and boost employee productivity. GCN features an insightful article on applying agile methodology to the help desk written by Open Technology Group’s President and CEO, Jose Carlos Linares.

Federal News Radio shares OTG’s Tips for Effective Vulnerability Management

Posted on May 31, 2016 in OTG in the News

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5 Steps to Reduce Cyber Vulnerabilities

Federal News Radio, May 31, 2016

Commentary: Jose Carlos Linares, Open Technology Group’s President and CEO, outlines how agencies can mitigate risk with an effective patch and vulnerability management program.

GCN features OTG’s Tips on Planning Help Desk Support for the Future

Posted on March 28, 2016 in OTG in the News

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Creating the Help Desk of the Future

GCN, March 28, 2016

Industry Insight: Agency IT decision makers must be ready for the increasing workload created by a mobile workforce. Jose Carlos Linares, President and CEO of Open Technology Group, explains how considering four characteristics of the IT help desk of the future will help agencies effectively support their employees after the mobile revolution.

GCN Shares OTG’s Approach to Government Website Development

Posted on October 01, 2015 in OTG in the News

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10 Steps to Building a Better Government Website

GCN, October 1, 2015

Industry Insight: With better website design, Government agencies can improve their customer satisfaction. GCN features an insightful article about website design strategies written by Open Technology Group’s President and CEO, Jose Carlos Linares.

Nextgov features OTG’s Advice on Preparing for a Website Redesign

Posted on July 21, 2015 in OTG in the News

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5 Questions to Ask Before Redesigning Your Agency Website

Nextgov, July 20, 2015

Tech Insider: Website redesign can be an expensive and time-consuming endeavor if you haven’t done your homework. Jose Carlos Linares, President and CEO of Open Technology Group, explains the questions agency decision-makers need to ask (and answer) to increase the chances of a successful launch.

Nextgov shares OTG’s Tech Insider on the Benefits of an Agency App Store

Posted on June 18, 2015 in OTG in the News

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6 Reasons Your Agency Needs an App Store

Nextgov, June 18, 2015

Tech Insider: Does your agency have an enterprise app store? If not, then consider these six benefits to adoption. Jose Carlos Linares, President and CEO of Open Technology Group, explains the benefits of implementing an app store within a government agency.

Federal News Radio shares OTG’s Tips for a Smooth and Successful Migration

Posted on June 15, 2015 in OTG in the News

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Seven Steps to Surviving the Next
Great Migration

Federal News Radio, June 15, 2015

Commentary: Jose Carlos Linares, the CEO of Open Technology Group, outlines how agencies should begin preparing today for the next Windows operating system migration.

GCN shares OTG’s Strategies for Migration

Posted on January 22, 2015 in OTG in the News

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Are You Ready for the Next OS Migration?

GCN, January 22, 2015

Industry Insight: With the ending of mainstream support for Windows 7, it’s time for IT managers to start planning for the next operating system migration. GCN features an insightful article about migration strategy written by Open Technology Group’s President and CEO, Jose Carlos Linares.