GCN features OTG’s Tips on Planning Help Desk Support for the Future

Posted on March 28, 2016 in OTG in the News

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Creating the Help Desk of the Future

GCN, March 28, 2016

Industry Insight: Agency IT decision makers must be ready for the increasing workload created by a mobile workforce. Jose Carlos Linares, President and CEO of Open Technology Group, explains how considering four characteristics of the IT help desk of the future will help agencies effectively support their employees after the mobile revolution.